Refunds

Token purchases

Tokens are a digital item delivered to your account right away. Because of that, purchases are usually final.

When we'll refund

• You were charged but the Tokens never showed up, and we can't fix it by adding them.
• You were charged twice for the same purchase.
• You ask within 14 days and haven't spent any of the Tokens from that purchase.
• Your local law gives you a right to a refund.

A refund removes the Tokens from that purchase (and anything bought with them, if needed).

How to ask

Email you@example.com with your username, the date and the amount (the Stripe receipt helps). We normally answer within a few days. Refunds go back to the card you paid with; banks can take 5–10 days to show it.

Bans

Accounts banned for cheating or abuse don't get refunds for Tokens.

Chargebacks

Please contact us first: a disputed charge may lock the account while it's sorted out.